FAQ
Frequently Asked Questions (FAQ) – NuvellaCare
Welcome to the NuvellaCare FAQ page! Below you’ll find answers to common questions about our thermal eyelash curler and other services. If you have a question that isn’t listed here, feel free to reach out to us at customerservice@nuvellacare.com.
1. What is a thermal eyelash curler?
A thermal eyelash curler is a heated device that helps lift and curl your lashes more effectively than traditional curlers. The gentle heat locks in the curl for longer-lasting results, giving your lashes a voluminous and defined look.
2. How do I use the NuvellaCare thermal eyelash curler?
Using our curler is easy! Follow these steps:
- Turn on the device and wait a few seconds for it to heat up.
- Place the curler at the base of your lashes and gently press.
- Hold for a few seconds, then release and move up toward the tips of your lashes.
- Repeat as needed to achieve your desired curl. For best results, we recommend using the curler on clean, mascara-free lashes.
3. Is the thermal eyelash curler safe to use?
Yes, our thermal eyelash curler is designed with safety in mind. It features a temperature control mechanism that ensures the heat remains at a safe level for your lashes and skin. Always follow the instructions, and avoid prolonged contact with your eyelids.
4. How long does the curl last?
When used correctly, the curl from our thermal eyelash curler can last up to 12 hours, depending on your lash type and makeup routine.
5. Do I need to use mascara with the thermal curler?
No, you don’t have to use mascara, but applying mascara after curling can help enhance and maintain the curl throughout the day.
6. How do I clean my NuvellaCare thermal eyelash curler?
To clean your curler:
- Make sure the curler is turned off and completely cool.
- Use a soft, damp cloth to gently wipe the heated element.
- Avoid using harsh chemicals or soaking the device in water, as this can damage it.
7. Does the thermal eyelash curler work on all lash types?
Yes, our thermal curler is effective for all lash types, whether you have short, long, straight, or curled lashes. The heat gently lifts and curls lashes of all textures.
8. Can I travel with the thermal eyelash curler?
Absolutely! The NuvellaCare curler is compact and portable, making it easy to take with you wherever you go. Please check airline regulations for any restrictions on heated devices.
9. What are the shipping options and delivery times?
We offer standard shipping options. For more details, please refer to our page. Standard delivery typically takes 7-14 business days.
10. Can I return my thermal eyelash curler if I'm not satisfied?
Yes, we offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please refer to our [Refund Policy] for detailed instructions on returns and refunds.
11. How can I contact NuvellaCare customer service?
You can reach our customer service team at customerservice@nuvellacare.com. We aim to respond to inquiries within 24 hours during business days.